No. When you instruct us to send a completion gift on your behalf, client details (such as name and address) are processed solely for fulfilment purposes. This falls under legitimate interest or performance of a contract and does not require separate client consent.

We act as a data processor, using the information only to prepare and deliver the gift in line with your instructions. Client data is not used for marketing, not shared with third parties, and securely deleted after fulfilment.

This is the same data-handling model used by printers, couriers, and mail fulfilment providers commonly used by law firms.

If required, we are happy to provide a simple Data Processing Agreement (DPA) for your records.

We take data security seriously. Orders and file uploads are processed through Shopify’s secure platform, with access limited to what’s required to fulfil your order. Any personalisation details are used solely for production and delivery and are not shared with third parties beyond essential fulfilment services. Data can be removed on request once an order is completed.

Production times vary depending on order size and personalisation. Typical turnaround times will be shown at checkout, and we can accommodate repeat or scheduled orders.

Yes. VAT invoices are automatically provided for all trade orders.

Yes. Free sample orders are available so you can review the product before placing a larger trade order.

Our property completion keyrings are designed specifically for solicitors, conveyancers and estate agents who want a simple, professional way to mark completion with their clients.

For personalised orders, simply upload a list of names and delivery details. We’ll guide you on the format and handle the rest.

Yes. We offer the option to include a professionally printed completion card featuring your logo and message. This can also include a QR code if required.